Shipping Policy
Each Mythuri box is carefully hand-curated and packed with love. To ensure quality, we follow a careful process from preparation to delivery.
- Orders are usually processed within 2 to 4 business days.
- During high-demand periods (festivals, sales), it may take a bit longer — but we’ll always keep you informed.
Delivery Time
- India (Metro cities): 3–5 working days
- India (Other locations): 5–8 working days
Shipping Charges
- Standard Shipping Fee: ₹60 per box
- Free Shipping on orders above ₹999
Order Tracking
- Once your box is shipped, you’ll receive an email/SMS with your tracking number and a link to track in real time.
Return & Replacement Policy
As Mythuri curates limited-edition, theme-based boxes, we do not accept returns unless the product is damaged or incorrect.
Eligible cases for replacement/refund:
- You received a different box than what you ordered.
- Products arrived damaged, broken, or unusable.
- Items missing from the box (after verification with packing video).
Steps to request a replacement:
- Email us at orders@mythuri.com within 48 hours of receiving the box.
- Include clear unboxing photos/videos of the damage.
- Once reviewed, we’ll issue a free replacement or refund within 7 days.
Note:
- No returns/refunds will be processed for subjective dislikes, preferences, or non-damage issues.
- Refunds (if approved) will be made to the original payment method.
- We request customers to make a full unboxing video (without cuts) to claim any damages/missing items.
- No claims will be accepted without unboxing proof.